Customer Service Tag

Every sales professional wants their business to stand out from the competition and grow, but few actually do. Every leader desires to become more distinctive, yet only a fraction really are.   So, what’s the problem? Interestingly, there are some insights from a study of hip hop and rap artists. Scientific American’s website recently reposted an article from Nature on a study of brain scans of rappers that was revealing...

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In today’s virtual marketplace, you must implement new ways to stay competitive. Keep in mind you not only compete for product sales – you compete for your downline’s time, energy, focus and commitment.   Consider your Team. Are they as productive as they could be? Do they have the initiative or skills to produce spectacular sales? If not, then it's time for a team tune-up.   If you provide...

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Sad…but, true.   The level of customer service — not to mention the even higher standard of the customer experience — is genuinely, consistently pretty awful. A recent post by Michael Callahan makes a couple of important points about it.   Quoting a commentary from Jay Goltz in the New York Times, managers believe they can save X% by cutting back staff and reducing service. Guess what happens? Customers...

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